Payment & Cancellation Policy:
We want to start by saying thank you for booking or even considering traveling with Horus Empire Travel. It is always an honor to add more names to the list of our satisfied clients. Like any official business dealing, there are terms and conditions that govern all aspects of this agreement. By booking one of our Egypt tour packages, you accept and agree to these terms and conditions, so please read them carefully.
To Secure Your Payment
To secure your payment, you must inform Horus Empire Travel of your request. From the moment you contact us, we will discuss and finalize all details and arrangements concerning your tour and send you the completed itinerary for final confirmation. Once you have confirmed the details, you will need to pay the agreed deposit either by wire transfer or credit card transaction.
Amendments by the Client
We aim to make booking your tour as easy and flexible as possible. If you wish to make changes to your itinerary, we will discuss all options with you to arrange the best possible tour. You may inform our operations team of any adjustments you’d like, and they will guide you on availability and feasibility. We will always strive to offer you the best tour arrangements.
Payment Policy
All reservations should be made as early as possible. A spot on your tour will be secured upon receiving the required deposit, which varies depending on the tour type, number of travelers, and tour date. The deposit counts toward your final payment.
- Overland Tours: No deposit is required for overland day tours that don’t involve hotel or domestic flight bookings. You may pay in full upon arrival to your tour guide in your preferred currency (USD, EGP, CAD, EURO, AUD, GBP, etc.). For credit card payments, a 3% bank fee applies.
- Shore Excursions: A 25% deposit is required via credit/debit card (no extra fees) or bank transfer. The balance is due upon arrival, payable in cash or by card with a 3% fee.
- Tours Including Flights: A 25% deposit is required via credit card or bank transfer, with the balance due upon arrival in cash or by card (3% bank fee). Any currency is accepted.
- Travel Packages: A 50% deposit is required via credit/debit card or bank transfer. The remaining balance can be paid upon arrival or in advance (3% bank fee for card payments).
Payment by Credit Card
To pay by credit card, we will create a secure invoice link for you to make a smooth and safe payment. You are not required to share your credit or debit card details with us.
Cancellation Policy
All cancellations must be confirmed in writing via fax or email. The following charges apply:
- Standard Season:
- More than 61 days before arrival: 15% of the tour price.
- 60-30 days before arrival: 25% of the tour price.
- 29-15 days before arrival: 50% of the tour price.
- 14-7 days before arrival: 75% of the tour price.
- Less than 7 days before arrival: 100% of the tour price.
- Peak Season (Christmas, New Year, Easter):
- More than 61 days before arrival: 25% of the tour price.
- 60-31 days before arrival: 50% of the tour price.
- 30-15 days before arrival: 75% of the tour price.
- Less than 14 days before arrival: 100% of the tour price.
Refunds
Refunds will be processed through the same method of payment. No refunds are available for no-shows.
Postponing Your Tour
If no booking procedures have been initiated, you may postpone your tour to a later date. If you decide to cancel after postponing, the cancellation policy will apply.
